Shipping Policy

Products will be delivered to the address indicated by the user when placing the order, within an approximate period of one to seven business days from leaving the warehouse, depending on the destination. Delivery times will depend on the destination and will begin to run from confirmation of shipment of the order, without prejudice to the time required for preparation and processing.

The indicated timeframes are estimates and are expressed in business days, excluding Saturdays, Sundays and public holidays. In any event, unless another period has been expressly agreed, REVERSE will deliver the order within the maximum legally established period.

1. Liability

REVERSE assumes no liability when delivery is not made as a result of false, inaccurate or incomplete data provided by the user, or due to causes beyond the shipping company's control, such as the user's absence or customs retention.

In this regard, the User is responsible for ensuring that the delivery details provided during the purchase process are complete, accurate and up to date.

Delays may also occur due to force majeure, retentions or customs procedures, transport restrictions or other circumstances beyond REVERSE's reasonable control. In such cases, REVERSE will inform the User and take reasonable measures to facilitate delivery of the order.

The above is without prejudice to REVERSE's liability for loss or damage to Products until the User, or a third party designated by them other than the carrier, acquires physical possession of them.

REVERSE does not guarantee delivery on a specific date or time. Any date or time slot indicated by the User shall be for guidance only, unless REVERSE has expressly accepted it.

2. Delivery times and shipping costs

The estimated timeframes and applicable shipping costs are as follows:

• Iberian Peninsula: 2-6 business days. EUR 6 on orders < EUR 60; free on orders >= EUR 60.
• Balearic Islands, Ceuta, Melilla: 3-7 business days. EUR 8 on orders under EUR 80; free from EUR 80.
• Canary Islands: 3-7 business days. EUR 12.
• Central and Southern Europe: EUR 6.50.
• Northern Europe: EUR 10.
• European Islands (Greece, Malta, Cyprus): EUR 14.
• Latin America (Colombia, Argentina): EUR 30.
• International (UK, Monaco, San Marino, Liechtenstein): EUR 15.
• Other countries: EUR 25.

Final delivery times and shipping costs will be shown to the User during the purchase process and, in any event, before payment is made.

To check shipping availability to a specific destination, the User may contact soporte@rvrs.es.

3. International shipments

Shipments destined for countries outside the European Union will be made under the DAP — Delivered at Place — Incoterms® 2020 rule, at the destination place indicated by the User.

Consequently, customs duties, import taxes, customs clearance costs and other taxes or charges required in the destination country will be borne by the recipient.

For orders shipped to the Canary Islands or to countries outside the European Union, the price may not include taxes, duties or local charges applicable at destination. The User will be informed during the purchase process of amounts charged directly by REVERSE, without prejudice to those that may subsequently be required by the competent authorities or entities at the destination.

4. Order tracking

Once the order has been shipped, the User will receive an email confirming shipment and, where the logistics operator provides this functionality, a link to check its status and tracking.

5. Incidents

In the event of incidents, the User may contact REVERSE at soporte@rvrs.es:

• If they were not at the indicated address at the time of delivery, they must follow the instructions provided by the logistics operator or contact REVERSE.
• If they wish to change the delivery address, they must notify REVERSE as soon as possible. REVERSE does not guarantee that the change can be made once the order has been processed or shipped.
• If the order does not arrive, is delivered incomplete or shows visible damage, they must notify REVERSE as soon as possible, stating the order number and providing, where possible, photographs of the packaging and affected Products.

Prompt notification of the incident will facilitate its processing, but will not limit the legal rights corresponding to the User.

6. Order modification and cancellation

The User may request modification or cancellation of the order by contacting soporte@rvrs.es as soon as possible. REVERSE will handle the request provided the order has not yet been prepared or handed over to the logistics operator.

Once the order has been shipped, it cannot be modified or cancelled. However, once received, the User may request a return in accordance with the Returns and Refunds Policy and within the limits legally applicable to food supplements and cosmetic products, in particular when Products remain sealed and with their security seal intact.