Cosmetovigilance, Safety and Complaints

At REVERSE, we develop and market our products to the highest safety and quality standards, both in the field of food supplements and cosmetic products, in accordance with the safety, quality, manufacturing, labelling and marketing requirements established in applicable regulations.

As part of this commitment, we provide Users with a specific channel to report any possible adverse effect, adverse reaction or incident related to the use or consumption of our Products.

Communications received will be analysed and monitored in order to assess Product safety, take any necessary measures and comply with legally required obligations.

1. Company responsible before health authorities

REVERSE products are manufactured and registered by CENTER FOR INTELLIGENT RESEARCH IN CRYSTAL ENGINEERING, S.L. (CIRCE), which acts as Responsible Person before the AEMPS for cosmetic products, and as a company registered with the RGSEAA for food supplements.

Formal communication with health authorities is managed directly by CIRCE.

2. What we mean by adverse or undesirable effect

For the purposes of this channel, the following shall be understood as:

• Cosmetic products: any adverse health reaction following normal or reasonably foreseeable use, such as skin irritation, redness, stinging, itching or other local or general reactions.
• Food supplements: any undesirable reaction following ingestion under normal conditions of use, such as digestive discomfort, general malaise or other effects on health.

3. How to report an incident

When a User experiences a reaction or adverse effect following use or consumption of a REVERSE Product, they may report it through the following address:

Contact email: soporte@rvrs.es

To facilitate assessment of the incident, we recommend including, wherever possible, the following information:

• Product name.
• Batch number indicated on the packaging.
• Date of purchase and, where applicable, date of opening.
• Form, frequency and amount of use or consumption.
• Description of the observed effect and date of onset.
• Duration and progression of symptoms.
• Photographs of the Product, packaging or reaction, where relevant.
• Any other information that may contribute to analysis of the incident.

If the reaction is serious, persists or requires immediate attention, the User must stop using or consuming the Product and contact a healthcare professional or emergency services. This channel does not replace medical assistance or diagnosis.

Information reported will be treated confidentially and exclusively to assess and monitor the incident, comply with safety and vigilance obligations, make legally required notifications and contribute to continuous improvement of the Products.

Where the communication includes health-related data, this will be processed in accordance with data protection regulations and as set out in REVERSE's Privacy Policy.

4. Notification to competent authorities

• Serious undesirable effects related to cosmetic products will be reported, where legally required, to the Spanish Cosmetovigilance System, coordinated by the AEMPS.
• Incidents or possible adverse reactions related to food supplements may be reported to the competent food safety authorities when required by regulations or necessary to protect consumer health.

Users may also report these incidents directly to health authorities through the official channels enabled for this purpose.